User Data Deletion

Data Deletion Instructions

How to request deletion of your personal data from Zantraka

Zantraka, a subsidiary of Kotwaster LLC, respects your right to control your personal data. You may request deletion of your data at any time using the methods described below. This page satisfies the data deletion requirements of Meta, Google, TikTok, and other advertising platforms.

How to Delete Your Data

1

Option A: Delete from Your Account Settings

If you have an active Zantraka account, log in and navigate to Dashboard → Settings. You can:

  • Disconnect third-party advertising accounts (Google Ads, Meta, etc.)
  • Revoke API keys
  • Disable Two-Factor Authentication
  • Request full account deletion by contacting support
2

Option B: Email a Data Deletion Request

Send an email to support@zantraka.com with the subject line "Data Deletion Request" and include:

  • The email address associated with your Zantraka account
  • Your company name (for identity verification)
  • Confirmation that you want all data permanently deleted
3

We Process Your Request

Upon receiving your request, we will:

  • Verify your identity using the email on file
  • Acknowledge your request within 48 hours
  • Complete data deletion within 30 days
  • Send confirmation once deletion is complete

What Data Will Be Deleted

Permanently Deleted

  • Account information (name, email, password hash)
  • Business profiles and brand intelligence data
  • AI-generated marketing strategies and creatives
  • Campaign configurations and settings
  • Connected advertising platform tokens (Google Ads, Meta, etc.)
  • API keys and integration credentials
  • Organization memberships and roles
  • Two-factor authentication data
  • Contact form submissions

Retained as Required by Law

  • Payment transaction records (retained for 7 years for tax/legal compliance)
  • Anonymized, aggregated analytics data that cannot identify you
  • Records required to comply with legal obligations, resolve disputes, or enforce our agreements

Deletion Timeline

Within 48 hours
We acknowledge your request and verify your identity
Within 30 days
All personal data is permanently deleted from our active systems
Within 90 days
Data is purged from all backup systems

Third-Party Platform Data

When you delete your Zantraka account, we will:

  • Revoke and delete all stored OAuth tokens for Google Ads, Meta, TikTok, and LinkedIn
  • Delete all cached advertising platform data from our systems
  • Remove your account from all active API integrations

Note: Data stored directly on third-party platforms (Google, Meta, TikTok, LinkedIn) is not affected by deleting your Zantraka account. To delete data from those platforms, you must contact them directly or use their data deletion tools.

Contact Us

For data deletion requests or privacy-related inquiries:

Email: support@zantraka.com

Address: Zantraka (a subsidiary of Kotwaster LLC), 402 West Broadway, Suite #400, San Diego, California 92101

Privacy Policy: https://zantraka.com/privacy